To enable IE mode, you must create a group policy and list all Engage QM Integrated IP addresses or URLs in the Enterprise Mode Site List XML file. Edge automatically uses the Trident MSHTML engine from Internet Explorer for any site that requires it. You must create a list in your organization of the sites that require IE mode. Users don't have to do anything special to run Engage QM Integrated in IE mode. IE mode does not require any add-ons or extensions. To use Engage QM Integrated with Microsoft Edge, you must enable IE mode on all Edge browsers that will use Engage QM Integrated. The page automatically saves your selection.

On the IE Tab Options and Settings page, scroll down to IE Compatibility Mode and click IE 11 Standards Mode.

When the IE address bar is successfully installed, click the settings icon in the IE address bar.

Add the extension to Chrome and follow the on-screen instructions that appear during the installation process.

In the search results, click Add to Chrome for the IE Tab extension offered by Blackfish Software.

Open Google Chrome and access the Chrome Web Store.

Refer to the licensing information available from the vendor to determine the appropriate licensing option for your organization. The IE Tab extension is available from the Google Chrome Web Store or directly from the product vendor, Blackfish Software. To use Engage QM Integrated with Google Chrome, you must install the IE Tab extension on all Chrome browsers that will use Engage QM Integrated. This extension allows a Chrome tab to emulate Internet Explorer.

Chrome is the only supported browser for CXone. If your users use Microsoft Edge with Engage QM Integrated and if they also use CXone, be sure that they switch to Chrome when using CXone.

Ie tab edge